About Suppuo

Suppuo exists because most Indonesian SMEs still run customer support out of a shared WhatsApp account — and good customers get lost in the scroll.

When support lives in a chat thread, there is no status, no owner, and no record. Whoever holds the phone answers what they happen to see; everything else quietly expires. The enterprise helpdesks that solve this are priced in USD per agent and built for support departments, not for a toko online with three people wearing every hat.

Suppuo is a helpdesk in plain terms: your customers submit tickets through a hosted form, your team works them in a shared inbox — statuses, priorities, assignment, internal notes, canned replies — and every requester gets email updates plus a private status link to check progress without logging in. It does the one thing chat apps can't: make sure every question has an owner and an answer.

Our principles

• Every ticket has an owner. The whole product is organized around assignment and status — a question that isn't resolved or closed is visibly someone's job.
• Zero friction for your customers. No accounts, no passwords, no app to install. A form to submit, an email when something happens, and a private link to check status.
• No vendor lock-in. Your tickets are yours — fetch everything through the REST API anytime.
• Honest pricing. Suppuo is free during early access — no card, no trial countdown. When paid plans arrive they'll be priced in IDR, with clear notice first.

Built by Forjio

Suppuo is built and maintained by the Forjio team — a family of products that share one identity layer (Huudis) and one billing spine (Plugipay). Sign up once, work across all of them.

Questions? Reach us at support@forjio.com.