Everything a small support team needs.

Suppuo is a helpdesk for Indonesian SMEs: customers submit tickets through a hosted form, agents work them in a shared inbox, and requesters stay updated by email and a private status link. During early access, all of it is free.

Shared ticket inbox

One queue for the whole team, so support stops living in someone’s personal chat history.

  • Statuses: open → pending → resolved → closed
  • Filter by status, priority, and assignee
  • Full ticket thread — every reply in one place
  • Multi-workspace: separate inboxes per brand or team

Priorities + assignment

Route each ticket to the right agent and make urgency visible, so complaints don’t sit behind routine questions.

  • Assign tickets to a specific agent
  • Per-ticket priority levels
  • Unassigned tickets are visible to everyone — nothing falls through
  • Reassign anytime as the ticket evolves

Internal notes + canned replies

Collaborate on the ticket itself, and stop retyping the same answer ten times a day.

  • Internal notes the requester never sees
  • Notes live in the ticket thread, next to the replies
  • Save canned replies for repeat questions
  • Insert a canned reply in two clicks, then personalize

Hosted ticket form

A ready-made support form at a link you can share anywhere — your site, bio page, or WhatsApp auto-reply.

  • No customer account required to submit
  • Tickets appear in your inbox instantly
  • One form per workspace, ready on day one
  • Email-to-ticket is next on the roadmap

Status link + email updates

Requesters always know where their ticket stands — without logging in or asking again.

  • Private, tokenized status link per ticket
  • Email on every agent reply
  • Email on every status change
  • No login or password for your customers, ever

API + CLI

Suppuo is built API-first — the dashboard and your scripts use the same REST API.

  • REST API with Bearer-token auth
  • Consistent response envelope + request IDs
  • Webhooks delivered via a transactional outbox
  • CLI on npm: @forjio/suppuo-cli

Free during early access — no card required.

Every feature above is included while Suppuo is in early access. Paid plans in IDR come later, with clear notice first.

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