Suppuo Docs

Suppuo adalah helpdesk sederhana untuk UKM Indonesia — satu inbox rapi untuk semua pertanyaan pelanggan, tanpa perlu tim IT. Selamat datang!

Suppuo is a lightweight helpdesk and ticketing system. Customer inquiries — from your hosted support form, from WhatsApp, or logged by your team — land in one shared inbox as tickets. Your agents reply, the customer gets an email with a private status link, and the ticket status moves itself so you always know who's waiting on whom.

What Suppuo is

• One inbox for your whole team at /dashboard/inbox.
• A hosted support form you can share anywhere — link-in-bio, website footer, WhatsApp auto-reply. No code needed. See Hosted support form.
• WhatsApp channel (beta) — inbound WhatsApp messages become tickets and agent replies go back over WhatsApp. See WhatsApp.
• Email notifications to the requester with a tokenized status link, so customers never need an account. See Email notifications.
• A REST API behind everything the portal does, so you can automate ticket logging and replies. See the Tickets API.

How the docs are organized

• Getting started — sign up, share your form, work your first ticket end-to-end.
• Channels — the channel overview (including bring-your-own Twilio and Resend), the hosted form, WhatsApp, and email notifications.
• Workspace — canned replies and billing & plans.
• API — authentication, API keys, the Tickets API, and webhooks.
• Developers — the CLI & SDKs.

The Forjio family

Suppuo shares one identity layer (Huudis) and one billing spine (Plugipay) with the rest of the Forjio family. One account works everywhere — see the product switcher at the top of these docs.