Getting started

Dari daftar sampai tiket pertama selesai dibalas — kira-kira lima menit. This guide walks you from sign-up to your first resolved ticket.

1. Create your workspace

Suppuo signs you in with Huudis, the shared Forjio account — one login works across every Forjio product.

Go to /signup (or /login if you already have a Huudis account from another Forjio product).
Sign in with email + password or "Continue with Google".
You land in the dashboard with a fresh workspace — that workspace is your team's helpdesk. Invite teammates from the workspace settings; every member can work the inbox as an agent.

2. Around the dashboard

The sidebar has two groups. Support: Dashboard (overview) and Inbox (where the work happens). Workspace: Channels (connect WhatsApp / your own email sender — see Channels), Workspaces (switch between or create Huudis workspaces), API Keys, Webhooks, Billing, and Settings (your support form URL, canned replies, team).

3. The inbox

Your inbox lives at /dashboard/inbox. Every customer inquiry is a ticket with:

a per-workspace number (#1, #2, …),
a status — open (needs an agent), pending (waiting on the customer), resolved, or closed,
a priority — low, normal, high, or urgent,
a channel — web (your hosted form or chat widget), email (forwarded in or logged by an agent), whatsapp, or telegram,
optional tags — free-form labels you can filter the inbox by,
the conversation thread: customer messages, agent replies, and agent-only internal notes.

The status moves itself as the conversation flows — a customer reply puts the ticket back in open, an agent reply moves it to pending. The exact rules are in the Tickets API page.

Suppuo hosts a public support form for your workspace — no code, no embed script.

Open Settings in the dashboard.
Copy the support form URL under "Your support form". It looks like:
```
https://suppuo.com/support/<your-account-id>
```
Put it anywhere customers can see it: Instagram bio, website footer, marketplace store description, or your WhatsApp Business auto-reply.

Anything submitted there becomes a ticket in your inbox, and the customer immediately gets an email with a private status link. Details in Hosted support form.

5. Your first ticket, end to end

Try it yourself with two browser tabs:

Submit — open your form URL in a private window, fill in a subject, message, and your own email, and submit. The confirmation screen shows the ticket number and a status link (/t/<token>); the same link arrives by email.
Reply — back in the dashboard, the ticket appears in the inbox as open. Open it, type a reply, and send. The ticket flips to pending and the customer gets a "New reply" email with your message and the status link. (Tip: tick internal note instead to leave a comment only your team can see — internal notes never reach the customer and don't change the status.)
Customer replies — open the status link from the email, reply as the customer. The ticket goes back to open in your inbox: the ball is in your court again.
Resolve — when it's done, set the status to resolved from the ticket's status control.

That loop — form in, reply out, status moving itself — is all of Suppuo's core. Everything else builds on it.

What's next

Canned replies — save your common answers and insert them with one click.
Live chat widget — put the chat bubble on your website with one script tag.
Email-to-ticket — forward your support@ and answer email from the inbox.
Channels + WhatsApp (beta) — receive and answer WhatsApp and Telegram messages from the same inbox, with your own number or bot.
Automation & CSAT — auto-replies on your business hours, and post-resolve satisfaction surveys.
API keys + the Tickets API — automate ticket logging and replies.
Webhooks — push ticket events to your own systems.
Billing — the plans, and what early access means.